Support
Real people who know boats
US-based support that talks like a boater, not a script. Here's how to reach us and the answers most owners need.
Plans from $0 · No SIM, no marina WiFi · 90-day returns · US-based support
Send us a message
Have a question before you buy, or need a hand with a unit you already own? Drop us a line and a real person gets back to you — usually within a day. Include your boat name and what you're seeing in the app. (Most quick questions are answered below.)
Common questions
My device isn't connecting
Give it a few minutes on first power-up while it finds the cellular network. Confirm the 12V connection is solid and fused. Still nothing after 10 minutes? Email us with the LED behavior and we'll diagnose fast.
How do I add a sensor?
Both kinds are added in the app. For a wired sensor, connect it to one of the labeled screw terminals, then open the app and set what that input is — bilge pump, float switch, shore power or battery voltage — so the hub reads and alerts on it correctly. Wireless sensors are simpler: power them up and pair them from the app's Add Sensor flow. Either way, new sensors appear within a minute or two.
I'm not getting alerts
Check that notifications are enabled for the Roam app on your phone and that you've set thresholds for the systems you care about. Alerts are off until you set the trigger you want.
How do I return a unit?
90-day returns. Email support@roamdevices.com with your order number and we'll send return instructions — item should be in its original condition and packaging.
Do you support earlier Roam / Marine Monitor owners?
Yes. Existing Roam owners are fully supported — reach out at the same email and tell us which device you have.
Didn't find it? Use the form at the top of the page — a real person will get back to you.
Still deciding?
Tell us about your boat and we'll help you spec the right setup — no pressure.