Privacy Policy

Roam Devices builds cellular-connected monitoring systems for boats and RVs. Our website is roamdevices.com.

• Legal entity: Roam Devices LLC
• Mailing address: 20729 Carmen Loop Suite 130, Bend, OR 97702
• Support email: contact@roamdevices.com
• Support phone / text: +1 (541) 604-2072

We collect the following categories of personal information:

• Contact details — such as your name, email address, phone number, and shipping or billing address.
• Order information — products purchased, subscription plan, order history, and payment status. Payment card details are handled by our payment processor and are not stored by Roam.
• Support conversation content — the messages you send us and our replies, across email, our contact form, and text messaging, including any information you choose to include (for example, your boat name, device details, or a description of an issue).
• Device and account information — information related to Roam devices associated with your account, used to provide monitoring and support.
• Website usage data — such as your IP address, browser type, pages viewed, and similar analytics data collected through cookies and similar technologies (see "Cookies and analytics" below).

We use personal information to:

• Process and fulfill orders and manage subscription plans;
• Provide customer support and respond to your questions, including replies to text messages you send us;
• Operate, maintain, and improve our website and services;
• Send you service and transactional communications (such as order and shipping updates);
• Detect, prevent, and address fraud, security, or technical issues; and
• Comply with our legal obligations and enforce our terms.

Roam operates a customer-care text messaging program, "Roam Devices Support," staffed by our support team. You consent to receive text messages from us when you text our published support number, +1 (541) 604-2072, first — for example, with a question about your device, order, or setup. We then reply to help you. These messages are conversational customer-care replies only; they are not marketing or promotional messages. Consent to receive text messages is not a condition of any purchase.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors in support services, such as customer service, solely to provide the service you requested. Text messaging originator opt-in data and consent will not be shared with any third parties.

Message frequency varies. Message and data rates may apply. Reply STOP to any message to unsubscribe; reply HELP for help, or email contact@roamdevices.com. For full details, see our SMS Terms & Conditions.

Our website uses cookies and similar technologies to operate the site, remember your preferences, and understand how the site is used so we can improve it. This may include analytics provided by our e-commerce platform and third-party analytics services. You can control cookies through your browser settings; disabling some cookies may affect how parts of the site function.

We do not sell your personal information. We share information only as needed to run our business and provide the services you request, including with:

• Service providers and subcontractors — such as our e-commerce platform, payment processor, shipping carriers, and the customer-support and messaging providers that help us deliver support. These providers may access information solely to perform services for us.
• Legal and safety — when required by law, to respond to legal process, or to protect the rights, property, or safety of Roam, our customers, or others.

As noted above, mobile information and text-messaging opt-in data and consent are not shared with third parties for marketing or promotional purposes.

We keep personal information for as long as needed to provide our services, maintain your account and order history, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or de-identify it.

Depending on where you live, you may have the right to:

• Access, correct, or delete the personal information we hold about you;
• Opt out of text messages at any time by replying STOP;
• Unsubscribe from any marketing email using the link in the message; and
• Request more information about how we handle your data.

To exercise any of these choices, contact us using the details below. We will respond as required by applicable law.

Our website and services are not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Material changes will be posted on this page.

If you have questions about this Privacy Policy or how we handle your information, contact us:

• Email: contact@roamdevices.com
• Phone / text: +1 (541) 604-2072
• Mail: Roam Devices LLC, 20729 Carmen Loop Suite 130, Bend, OR 97702

This Privacy Policy is governed by the laws of the State of Oregon, without regard to its conflict of laws rules.